Delivery policy
SurfacePros is committed to bringing great service to our customers along with great quality products at affordable
prices. We understand you’re making a major investment in our products, so we want to ensure we always meet and
exceed your needs.
With that in mind please read below a detailed description of our Delivery Policy:
Shipping Times
Shipping times vary depending on the product you choose. Lead times on receiving your order can be between 5 to 10
business days depending on the product and manufacturer.
Free Shipping
Free shipping only applies to cabinet orders with one cabinet style. Orders with more than one cabinet line are not
eligible for free shipping and the price will vary depending on the order. Free shipping may not be eligible on large multi-unit orders due to carrier freight volume restrictions. Please contact us to receive an accurate shipping quote for orders with multiple cabinet lines.
Delivery Changes
If you wish to change your scheduled delivery date, then we must be notified at least 2 business days prior to the
expected date of delivery. If we are not notified, then a re-delivery charge will apply of $250. The fee may vary
depending on the location. The shipping cost is calculated by the manufacturer. When we receive the shipping cost from the manufacturer's acknowledgment, the cost may vary from what was originally charged on our website. We may contact the customer for additional shipping fees. We have the right to cancel or refuse any order. Please call prior to placing your order if you need your purchase quickly. Upon placing an order, you will be informed of delivery time prior to SurfacePros finalizing and charging your order.
Delivery Companies
All deliveries are by FedEx or FREIGHT shippers. All deliveries are curbside delivery. If you require a liftgate there will be an additional Fee.
FedEx Curbside Delivery
• Via FedEx Home Delivery or a Third-Party Freight Company:
• The driver often parks where the driveway and street meet.
• It is the homeowner's responsibility to bring goods into the home and the driver does not assist.
• The driver does not remove debris or packaging materials.
For orders arriving with FedEx Home Delivery: Please inspect the boxes within 48 hours of delivery and contact SurfacePros with reports of any damage or missing pieces.
Freight Company Deliveries
For orders arriving with a freight company: Upon the arrival of your order, you must inspect all items and make sure
everything is there with no noticeable damages. Please also make sure you are not missing any pieces. If there are any damages and/or missing pieces under no circumstances, should you refuse delivery as a method of return. You must make a note of these items on the delivery receipt and get a signed copy from the driver who must provide you with a copy of the receipt. Shipments with damaged items will be replaced if in stock and will NOT be refunded. Once the items have shipped the items are not refundable.
Damaged/Missing Items
SurfacePros cannot be held liable if you or a representative sign for the order without noting that items are missing
and/or damaged. You will be responsible for re-ordering and missing items so please make sure to do a thorough check when your order comes. Please do not refuse any damaged order (instead, follow the above instructions), any returned orders may be subject to restocking fees in accordance with our return policy.
Delivery Accessibility
Deliveries may typically be made by 53-foot trailers. Please contact us about your delivery if you live in a gated
community, on a private drive, narrow road, or cul-de-sac. We can arrange in advance for a smaller truck to make your
delivery. If the delivery is being made to a less accessible area or areas that require special/additional freight services (crossing water, on a small island, etc.), you may be responsible for additional freight charges. Please inform us in advance of your order shipping so we can explore your options.
International Orders
We can only service international orders on a case-by-case basis. Please contact us prior to making an order so we can discuss your options.
prices. We understand you’re making a major investment in our products, so we want to ensure we always meet and
exceed your needs.
With that in mind please read below a detailed description of our Delivery Policy:
Shipping Times
Shipping times vary depending on the product you choose. Lead times on receiving your order can be between 5 to 10
business days depending on the product and manufacturer.
Free Shipping
Free shipping only applies to cabinet orders with one cabinet style. Orders with more than one cabinet line are not
eligible for free shipping and the price will vary depending on the order. Free shipping may not be eligible on large multi-unit orders due to carrier freight volume restrictions. Please contact us to receive an accurate shipping quote for orders with multiple cabinet lines.
Delivery Changes
If you wish to change your scheduled delivery date, then we must be notified at least 2 business days prior to the
expected date of delivery. If we are not notified, then a re-delivery charge will apply of $250. The fee may vary
depending on the location. The shipping cost is calculated by the manufacturer. When we receive the shipping cost from the manufacturer's acknowledgment, the cost may vary from what was originally charged on our website. We may contact the customer for additional shipping fees. We have the right to cancel or refuse any order. Please call prior to placing your order if you need your purchase quickly. Upon placing an order, you will be informed of delivery time prior to SurfacePros finalizing and charging your order.
Delivery Companies
All deliveries are by FedEx or FREIGHT shippers. All deliveries are curbside delivery. If you require a liftgate there will be an additional Fee.
FedEx Curbside Delivery
• Via FedEx Home Delivery or a Third-Party Freight Company:
• The driver often parks where the driveway and street meet.
• It is the homeowner's responsibility to bring goods into the home and the driver does not assist.
• The driver does not remove debris or packaging materials.
For orders arriving with FedEx Home Delivery: Please inspect the boxes within 48 hours of delivery and contact SurfacePros with reports of any damage or missing pieces.
Freight Company Deliveries
For orders arriving with a freight company: Upon the arrival of your order, you must inspect all items and make sure
everything is there with no noticeable damages. Please also make sure you are not missing any pieces. If there are any damages and/or missing pieces under no circumstances, should you refuse delivery as a method of return. You must make a note of these items on the delivery receipt and get a signed copy from the driver who must provide you with a copy of the receipt. Shipments with damaged items will be replaced if in stock and will NOT be refunded. Once the items have shipped the items are not refundable.
Damaged/Missing Items
SurfacePros cannot be held liable if you or a representative sign for the order without noting that items are missing
and/or damaged. You will be responsible for re-ordering and missing items so please make sure to do a thorough check when your order comes. Please do not refuse any damaged order (instead, follow the above instructions), any returned orders may be subject to restocking fees in accordance with our return policy.
Delivery Accessibility
Deliveries may typically be made by 53-foot trailers. Please contact us about your delivery if you live in a gated
community, on a private drive, narrow road, or cul-de-sac. We can arrange in advance for a smaller truck to make your
delivery. If the delivery is being made to a less accessible area or areas that require special/additional freight services (crossing water, on a small island, etc.), you may be responsible for additional freight charges. Please inform us in advance of your order shipping so we can explore your options.
International Orders
We can only service international orders on a case-by-case basis. Please contact us prior to making an order so we can discuss your options.